FAQ
Welcome to Hardmeier Versand!
We are happy to answer your questions. Below you will find answers to the most common questions about shipping, delivery, returns, and payment.
Order Cut-off
Orders received by 12:00 PM are usually processed on the same business day.
Processing Time
The processing of your order (inspection, picking, and shipping preparation) usually takes 2–3 business days.
Delivery Time
Regular delivery time:
4–7 business days
Total delivery time including processing:
6–10 business days
Shipping Information
Hardmeier Versand is a Swiss company with customer support in Switzerland.
To offer you a diverse product range, we work with selected international shipping and logistics partners. Depending on the product, shipping may therefore be handled directly by one of our international partners.
Our products are shipped via national or international shipping and logistics partners, depending on the item. Therefore, shipping routes and delivery times may vary depending on the product.
Your order will be carefully processed, securely packed, and shipped with tracking.
Delivery time is usually 6–10 business days, including processing time. In individual cases, delays in the delivery process may occur due to high demand, logistical overload, customs clearance, or other unforeseen circumstances.
As soon as your order has been shipped, you will automatically receive a shipping confirmation with a tracking link.
How much does shipping cost?
Within Switzerland and Germany, we offer free shipping for all orders.
How can I track my order?
After shipping, you will receive an email with your tracking information. You can check the current delivery status at any time on our "Track Your Shipment" page.
How do I initiate a return?
Please contact our customer service before any return at:
We will review your request and provide you with the relevant return information.
Where can I send my return?
Returns must be registered with our customer service in advance.
Please use a shipping method with tracking if possible.
Unless otherwise agreed, the customer generally bears the return shipping costs.
What should I do if my item was damaged, faulty, or incorrectly delivered?
Please contact our customer service as soon as possible and send us:
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Your order number
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A brief description of the problem
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Photos of the item and the defect
After reviewing your request, we will offer a suitable solution as quickly as possible. Depending on the situation, this may be a replacement item, a refund, a voucher, or another appropriate solution.
What payment methods does Hardmeier Versand accept?
We accept the following secure payment methods:
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TWINT
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Visa
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Mastercard
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American Express
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Maestro
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UnionPay
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Shop Pay
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Apple Pay
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Google Pay
How can I contact customer service?
For quick and efficient processing, we recommend contacting us by email.
Email: support@hardmeierversand.ch
Response time: Usually within 24 hours on business days. Processing may take longer on weekends and holidays.